Not every partnership is built to last, especially when it comes to property management. Whether your current manager dropped the ball, made empty promises, or just doesn’t communicate the way you need, it might be time to make a change. Here’s what to look out for when considering a switch.
SIGNS IT’S TIME TO MOVE ON
You're constantly chasing them down for updates, or worse, you're being ignored.
Rent isn’t hitting your account on time (and there’s always a new excuse).
You have no idea where your money is going, transparency is nonexistent.
They say all the right things but never follow through.
Policies aren’t enforced and your residents are running the show.
Bottom line: you're frustrated and your gut says it's not working.
A better manager doesn’t just collect rent, they protect your investment, enforce the rules, and keep you informed every step of the way. If that’s not happening, it’s time to reconsider who’s on your team.
WHAT YOU SHOULD EXPECT WHEN YOU CHANGE
Let’s set the right expectations: a new manager isn’t a magic wand. Here’s what won’t instantly change, and what you should be prepared for:
Maintenance costs won’t suddenly disappear. If repairs were legit before, they’ll still be legit now. Homes, like cars, need regular upkeep.
Resident behavior won’t transform overnight. Your new manager will enforce the lease, but residents are adults. Sometimes that means non-compliance results in termination.
History may be patchy. Your new manager won’t always have the full backstory on repairs or resident issues. They’ll piece it together as they go, but patience is key early on.
WHAT TO DO WHEN YOU'RE READY TO MAKE A MOVE
If you’ve voiced your concerns and communication still stinks, it's time to act. Here’s your step-by-step plan:
Review your Property Management Agreement (PMA)
Look for the termination clause: notice period, penalties, and required format.
Interview potential replacements
Don’t just pick the first one with a good website. Ask about systems, communication style, and how they handle takeovers.
Make your decision and notify your current manager
Put it in writing. Be clear, be direct.
Introduce your new manager to the outgoing one
This ensures a clean handoff and prevents gaps in service.
